Consumer Reports: Apple has no equal in technical support quality

Experts publication Consumer Reports, produced by non-profit Consumers Union (Consumers Union of US), Apple was named a leader among the most trusted brands in the computer market. In terms of the quality of after-sales service company from Cupertino has no equal. "If you need an army of geeks, to cope with unruly computer, you'd better buy a Mac», - the expert said.

According to the study, the manufacturer of Mac computers ahead of other vendors in the level of technical support, improved its last year's figure. Technical experts of the company to solve 80% of  the complaints problem , while the average for all other brands does not exceed 50%. "Apple Support is still the most effective among all computer brands," - noted Consumer Reports, Surveys 3200 PC users.

According to the survey, Apple gained 86 points out of a possible 100 to 78 points. Customers of "very satisfied" with the technical support that the company provides to users of its computers. Lenovo closest pursuer got only 63 points and the evaluation of "fairly good" by consumers. Competitors Lenovo, ASUS, Dell, Toshiba and Acer have remained far behind.

Apple customers also appreciate the work of the special department in stores Genius Bar Apple Store, allocated for consultation and support owners of "apple" Most experts solve all the problems of the company. This figure was also a record.

Previously, Consumer Reports named the best computer maker Apple. Manufacturer Mac took first place in the ranking of user satisfaction. Owners computer "apple" computers appreciate them for the quality of performance, stylish design, the tight integration of hardware and software units and the implementation of the most advanced technologies. According to these indicators, Apple also has no equal among the competitors.